Find My Part
Send us a few photos and we'll help you work out what you need.
Find the right replacement part
Not sure what it's called? That's fine. Send us a photo of your door or window part and any measurements you have.
You can also email sales@nwhardware.co.uk. Please attach photos before sending.
Not sure what to measure?
Choose your part type for a few useful measurements. These guides are optional — you can still contact us without measurements.
Door locks & gearboxes
Backset: the distance from the front of the faceplate to the relevant spindle or keyhole centre, depending on the lock.
PZ: where applicable, the distance between the handle spindle centre and cylinder centre.
Photograph: the whole faceplate, locking points, screw holes and any markings.
Window handles
Screw centres: from the centre of one fixing screw to the centre of the other.
Spindle length: the projecting square spindle, measured from the handle base to its tip.
Photograph: the front, side and fixing arrangement.
Window hinges
Length and width: measure the accessible hinge track and note the fixing-hole positions.
Opening: is the window side-hung or top-hung?
Photograph: the hinge and opening. Don't remove a hinge or disturb a heavy window just to measure it.
Patio door rollers
Wheel diameter: measure across the wheel through its centre.
Wheel width: measure across the running surface.
Photograph: the full roller housing, adjustment points, fixings and markings.
Other parts / not sure
Don't worry if you don't know the part name or measurements. Send a photo of the full component, a close-up of its markings and a photo of where it's fitted. We'll help you work out what's needed.
Measurements vary between products. Please ask us to confirm compatibility if you're unsure before ordering.
Buy with confidence
Useful information before you order.
Send us your part photos
Scan the QR code using your phone camera, or open WhatsApp on this device.
Include a clear photo and any measurements you have. You can close this window by clicking the X or the dark background.