Refund policy
30-Day Returns Policy
At Nigel Waters Hardware Ltd, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return most items within 30 days of receiving them.
Eligibility for Returns
To qualify for a return, items must:
- Be returned within 30 days of the delivery date.
- Be unused, uninstalled, and in their original condition.
- Include all original packaging, accessories, and instructions where applicable.
- Be suitable for resale.
Unfortunately, we cannot accept returns for items that have been fitted, modified, damaged after delivery, or are missing parts due to customer use.
Custom & Cut-to-Code Products
The following items are non-returnable unless they are faulty or supplied incorrectly:
- Keys cut to code or copied keys.
- Custom-made or specially ordered products.
- Any personalised or bespoke items.
Please ensure all codes and specifications are correct before placing your order.
Faulty or Incorrect Items
If you receive a faulty, damaged, or incorrect item, please contact us within 48 hours of delivery. We may request photographs or additional information to help resolve the issue quickly. If the item is confirmed to be faulty or supplied in error, we will arrange a replacement, repair, or full refund.
How to Return an Item
To start a return:
- Contact our customer service team at sales@nwhardware.co.uk with your order number and reason for the return.
- Package the item securely to prevent damage during transit.
- Send your return to the address below:
Nigel Waters Hardware Ltd
Unit 8 & 9 Denton Enterprise Centre
Pitt Street
Denton
Manchester
M34 6PT
We recommend using a tracked delivery service, as we cannot be responsible for returns lost in transit.
Refunds
Once your return has been received and inspected, we will process your refund within 5 working days. Refunds will be made to the original payment method used when placing the order.
Original delivery charges are non-refundable unless the return is due to our error or the item is faulty.
Return Postage Costs
- If you change your mind or order the wrong item, you are responsible for the return postage costs.
- If we supplied the wrong item or the item is faulty, we will cover the return postage costs where appropriate.
Need Assistance?
If you’re unsure whether a part is compatible before ordering, please get in touch. Our team is always happy to help you identify the correct replacement and avoid unnecessary returns before you place your order.
reason you are unhappy with the products you have received then return them to us within 30 days of receipt for a full refund.
Please ensure you return the item in the same condition you received it. We require written confirmation by e-mail to Sales@nwhardware.co.uk before returning the items to us.
Our returns address is:
Nigel waters hardware ltd
unit 8 Denton Enterprise Centre
Pitt Street
Denton
Manchester M34 6PT